CORE Track: Communicating Bad News
Communicating bad news is a crucial and unfortunately common task. This course covers ways to communicate bad news that can actually make an organization stronger in the process.
Course Curriculum
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1
Introduction
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Video: Introduction
FREE PREVIEW -
Video: How to Use This Course
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Exercise: How can this course benefit you?
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2
The Stakes
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Video: Defining Bad News
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Exercise: Defining Bad News
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Video: Key Risks
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Exercise: Key Risks in Communicating Bad News
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3
Managing Yourself
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Video and Checklist: Dealing with Emotions and Stress
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4
Principles and Practices
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Video: Key Principles
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Video and Templates: Best Practices and Tools
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Exercise: Planning for Communicating Bad News
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Video: Exercise Sample Solution
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Video Feature: Two CEOs Getting It Right
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5
Conclusion
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Video: Conclusion
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